Sunday, March 04, 2018

Amazon And Guns

I wrote to Vanguard this morning. Boycotts don't work. Big businesses don't care about customers. But, they do care about shareholders. So, I emailed Vanguard. I told them I want to reassess my porfolio. I want to eliminate as many gun friendly businesses as possible. I also want to eliminate as many businesses that don't pay too many employees a living wage as well. I told them it's time to talk with my money!

I have funds with them. Meaning, a lot of businesses in each fund and I can't find that list online. I won't be able to eliminate these companies completely. But, it is time to make that list as small as possible!

I know people who are boycotting Amazon. Personally, I shop there too much to go that far. But, I don't like that they are so NRA friendly. So I went to live chat customer service and asked about the process of purchasing a gun through Amazon. I also told the representative that I am reassessing my stocks and planning to eliminate the gun friendly places.

They passed it on with top priority to the internal team on this issue. I asked several times about hearing from this team. No answer on when. Meaning, I won't be hearing from them. They clearly have been under attack about this lately.

This is part of our exchange:

Me: WHEN will I get a response? Frankly, you should know. You have guns. Someone can click on a link and click the "add to cart" button. As customer service, what happens after they click that button? Can it be purchased the exact same way as I did the dresses I recently ordered? Or, is there a process before they can receive their gun.

If there was a process, there would be a message about that.

As customer service, you would know those basics because they are on the website.

Amazon: I understand your point. However age restrictions will be applied for these kind of items and these kind of items will be delivered only if an adult is present in home at the time of delivery.

The carrier won't deliver the package to a teen or kids.

Me: Good, what are the age restrictions?
Are background checks done?

Amazon: No. We don't do any background verification.

It is just like placing the order and the packages will be delivered only if a adult present at the time of delivery.

It will be listed either in the check-out page or in the carrier website.


That was all after I asked if a 15 year old psychopath could buy a gun on Amazon and use it in the next school shooting. No age was mentioned so I assume 18. However, they might be considering changing that to 21. That might be why he never answered the age question.

They also never answered my question about if they follow the laws of the state the customer lives in. But, that's a hard question. It sounded like most if not all of their gun sellers are third party sellers and not Amazon. This internal team will be able to answer the question about if they have any rules before letting sellers sell guns on Amazon or not. This representative wasn't going to be able to answer it. He clearly got help. Each question took at minimum 10 minutes to answer.

I'll still shop there. But, I am going to keep this in mind when talking to my broker.

It's going to be an interesting press release to come out of this inquiry!

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